From HR inquiries to IT support, our Ticket Management Module ensures every issue is tracked, managed, and resolved efficiently.
Empower your workforce. Employees can easily submit support requests directly through the intuitive web portal or the SGPAY mobile app with just a few taps.
Automatically categorize tickets by departments like HR, Payroll, or IT for lightning-fast handling and specialized focus.
Monitor live progress of any request from "Open" to "Resolved" with transparent audit trails for everyone.
Assign Low, Medium, or High priority levels to ensure critical business issues are tackled first by your team.
Receive instant updates via email or app alerts whenever a ticket status changes or a resolution is reached.
Support teams can add private notes and communicate within the ticket thread for seamless internal coordination.
A picture is worth a thousand words. Upload screenshots, PDFs, or documents to provide support teams with the full context they need to resolve issues accurately.
Analyze response times and resolution rates with complete historical logs of all support requests.
Maintain strict confidentiality with role-based permissions, ensuring tickets are only seen by authorized staff.
Set internal resolution deadlines and track Service Level Agreements (SLAs) to ensure your HR team stays compliant.
A high-velocity workflow designed for the modern Singapore workplace. Transform chaos into structured resolutions with our 8-stage intelligent cycle.
Multi-channel intake via Web or Mobile App. Attach rich media, documents, and screenshots instantly.
Instant digital handshake. System issues a unique tracking ID and notifies the employee immediately.
Auto-routing engine dispatches tickets to HR, Payroll, or IT based on skill-set and priority.
Deep-dive diagnostics. Assigned teams evaluate the request context to ensure a right-first-time solution.
The "Solve" phase. Direct execution of requests, guidance delivery, or administrative processing.
Feedback loop. Employees verify the resolution, ensuring the outcome meets their expectations.
Permanent archival. The record is locked into an immutable audit trail for MOM/PDPA compliance.
Intelligence phase. Analyze response trends and satisfaction scores to optimize HR service delivery.
The Ticket Management module doesn't work in isolation. It is deeply integrated with the SGPAY ecosystem to provide a unified experience.
A ticket regarding "Salary Discrepancy" can be directly linked to the Payroll module for quick adjustments.
Support agents can view the requester's full employment history to provide personalized assistance.
Full functionality on-the-go. Employees can snap photos of issues and upload them via the mobile app.
We’ve answered the most common questions to help you understand how SGPAY streamlines your support workflow.