SGPAY Mobile Applications Privacy Policy
Effective Date: 15 May 2024
Our mobile applications (Android/iOS) are used to perform HR operations and employee self-service functions, such as collecting user attendance when users choose to clock in/out, applying for leave, submitting reimbursement claims, and viewing personal payslips.
1. Data Collection
Personal InformationThe app collects users' name, email address, phone number, and home address for employee self-service purposes.
Location DataWe may collect your location information if you grant permission. This is clearly disclosed in our location access notice.
2. Data Storage
Secure ServersAll collected data is stored on secure servers with encryption and firewall protection.
Data Retention PoliciesSGPay follows a clear policy on how long different types of data are retained and the conditions under which they are deleted.
3. Data Use
PersonalizationYour data is used to support HR operations such as leave management, claim reimbursements, and overtime calculations.
LocationLocation data is collected during clock in/out to determine work location and assist your HR department in attendance tracking.
AnalyticsAggregated data may be used for calculating monthly wages and reporting.
4. Data Sharing
Third-Party VendorsSGPay does not disclose or share any user data with third parties under any circumstances.
5. User Rights
Access and CorrectionYou have the right to access your personal data and request corrections for inaccuracies.
Right to be ForgottenYou may request deletion of your data from SGPay's servers, subject to legal and contractual obligations.
6. Security Measures
Two-Factor Authentication (2FA)SGPay supports 2FA using email OTP or Microsoft Azure Active Directory for added account security.
VPN & Developer Option RestrictionsTo prevent attendance fraud from GPS spoofing, the following restrictions apply during clock in/out:
- VPNs must be disabled
- Developer Options (Android) must be turned off
These restrictions do not affect other features of the app.
Support and AssistanceFor help or clarifications, contact the SGPay Support Team at: 📧 support@sgpay.com
EncryptionSensitive data such as personal details are encrypted during both transmission and storage.
Regular AuditsSGPay conducts regular security audits to maintain compliance and data safety.
7. Transparency
Privacy PolicySGPay maintains a transparent privacy policy explaining data collection, usage, and protection practices.
Data Breach NotificationsIn the event of a breach, SGPay will promptly notify affected users and take appropriate action.
8. Compliance
RegulationsSGPay complies with applicable data protection laws, including Singapore’s Personal Data Protection Act (PDPA).
User ConsentUser consent is collected clearly and transparently before any data is processed.
9. Help Desk
(a) Technical Problems:
- Please refer to the FAQ page on our website for guidance on resolving common technical issues.
- If further assistance is required, email: 📧 sales@sgpay.com
- For unresolved issues, call our main line at 📞 +65 63312283 for help desk support.
(b) Service Availability:
- While SGPay strives to maintain 24/7 service availability, occasional downtime for maintenance may occur.
- SGPay targets 95% service uptime but acknowledges potential disruptions from unforeseen events.
- If extended maintenance is required, SGPay will endeavor to notify users in advance via the website.
10. Contact Information
For any questions or concerns about this Privacy Policy, please contact us at:
📧 sales@sgpay.com
📞 +65 6331 2283